Frequently asked questions
Account and access
Can I use NOTIWOO on several devices at the same time?
Yes. Sign in with your account from every device you need. To avoid printing the same ticket several times, keep automatic printing on only on the device connected to the printer.
Can I change my sign-in email?
Yes, from your profile. You'll receive a confirmation email on the new address; until you verify it, the old email keeps working.
How do I sign out?
Click Sign out at the bottom of the side menu.
What happens if my session expires?
It closes itself and takes you to the login. Sign in again as usual. If it happens often, check that your browser allows cookies for app.notiwoo.com.
I changed my password and the link doesn't work.
The reset link expires within a few hours and is single-use. If you see "Link expired", request it again from the login.
Orders
Why doesn't an order from my WooCommerce appear here?
Check that you're not filtering by a status, date or shipping type that excludes it. Click Clear filters and look again.
What happens if I cancel an order by mistake?
The Cancelled status stays recorded. You can contact the customer and create a new order if it was a mistake.
Can I add a private note to an order?
Yes. Open the order detail, type the note in the "Add note to the order…" field and click Send. The note is internal and seen by the whole team.
Can I print old orders?
Yes. Open any order from Orders and click Print order on its detail, regardless of date.
Catalog (products, categories, extras)
If I delete a product in NOTIWOO, is it really gone?
No. The product is sent to the WooCommerce trash, just like if you deleted it from WordPress. You can restore it from the WordPress admin.
How do I create a subcategory?
Create a new category and, in the Parent category field, choose the one that will contain it. You can also move an existing category by changing its parent.
What's the difference between a category and a tag?
A category is structural: a product usually belongs to one. A tag is descriptive and a product can have several. More in Tags and brands.
I duplicated an extra by mistake.
Edit one and change its name or, if nobody is using it, delete it. Duplicate extras hurt the quality of your statistics.
Customers and coupons
Can I create a customer from NOTIWOO?
No. The Customers screen is read-only. To create or edit customers, do it from your WooCommerce admin — changes appear after refresh.
Why doesn't a coupon apply?
Check: that it's active, that it hasn't expired, that the minimum amount is reached, that it hasn't exceeded its usage limit and that the customer hasn't exceeded their per-customer limit.
I want a coupon that can't be combined with others.
Tick Individual use only when creating or editing the coupon.
Settings
Where do I change currency and language?
In Settings → Site settings.
How do I change the notification sound?
In Settings → Notification sound, pick a sound and click to preview it.
What if I lose my license key?
Contact support@notiwoo.com and we'll help you recover it.
Printing
Do I need a printer to use NOTIWOO?
No. NOTIWOO works perfectly without a printer; you just lose the option to print receipts.
Which printers are supported?
Standard thermal printers (Epson, Bixolon, etc.) and any other one compatible with the operating system running the device.
Can I print several copies of a ticket?
Yes. In Settings → Printer, set Number of copies to the value you need. You can also print manually as many times as you want from the Print order button.
Can I choose what shows up on the receipt?
Yes. In Settings → Printer you have checkboxes to include or exclude every block: billing, shipping, taxes, fees, payment method, customer note, etc.
Statistics
Do statistics update in real time?
They recompute when you change the date range or refresh the screen. Each card has its own date filter and CSV export.
Can I export the data?
Yes, every chart has an Export to CSV button that respects the applied date filter.
Why don't totals match WooCommerce?
Check that the date range and filters (status, shipping type) match. Cancelled or Failed orders may affect the calculation depending on the filter.
Service
I saw the maintenance screen — did I miss any orders?
No. While the service is in maintenance, orders pile up in WooCommerce and show up in NOTIWOO as soon as the service is back.
Where can I see service status?
On the main screen — the banner appears automatically if we enter maintenance. If in doubt, contact support@notiwoo.com.