Frequently asked questions
Account and access
Can I use NOTIWOO on several devices at the same time?
Yes. Sign in from every device you need. To avoid printing the same ticket more than once, keep automatic printing on only on the device connected to the printer.
Can I change my sign-in email?
Yes, from your profile. You'll get a confirmation email at the new address; until you verify it, your old email keeps working.
How do I sign out?
Click Sign out at the bottom of the sidebar.
Orders
Why don't I see an order that is in WooCommerce?
Check you're not filtering by a status, date or shipping type that excludes it. Click Clear filters and try again.
What happens if I cancel an order by mistake?
The Cancelled status is recorded. You can contact the customer and create a new order if it was a mistake.
Can I add a private note to an order?
Yes. Open the order detail, type the note in "Add note to order…" and press Send.
Settings
Where do I change currency and language?
In Settings → Site settings.
How do I change the notification sound?
In Settings → Notification sound, pick the sound and click to preview.
What do I do if I lose my license key?
Contact soporte@notiwoo.com and we'll help you recover it.
Printing
Do I need a printer to use NOTIWOO?
No. NOTIWOO works perfectly without a printer — you just won't be able to print receipts.
Which printers are compatible?
Common thermal printers (Epson, Bixolon, etc.) and any other that's compatible with the operating system on the device.
Can I print multiple copies of a ticket?
Print the order as many times as you need from the Print order button in the detail.
Statistics
Are statistics updated in real time?
They refresh when you change the date range or reload the page.
Can I export the data?
Yes, every chart has an Export to CSV button.