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Troubleshooting

Start by reloading once, checking connectivity, and reading the complete notice. Do not repeat create, delete, or status actions while a request is pending.

I cannot sign in​

  • Check email and password for extra spaces.
  • Confirm the correct URL.
  • Use Forgot your password? when needed.
  • If a code returns you to sign-in, repeat the complete flow.

The email code does not arrive​

Check spam, wait for the resend countdown, request another, and use only the latest code.

The authenticator code fails​

Enable automatic time on the phone, wait for the next 30-second code, and confirm you are using the NOTIWOO factor.

New orders do not appear​

  1. Select Refresh.
  2. Clear search and filters.
  3. Enable all visible statuses.
  4. Confirm WooCommerce is online.
  5. Allow up to three minutes for the fallback poll.

If other stations receive orders, sign out and back in to rebuild the Realtime channel.

An old order is missing​

NOTIWOO loads the 200 most recent events. Search WooCommerce directly for older orders.

A status rolled back​

The optimistic update failed. Check that the transition is valid and WooCommerce accepts changes.

Notification sound is silent​

Preview it in Settings, check system volume/output, allow site audio, and keep the tab open.

The printer does not print​

  • Verify printer name, type, and port.
  • Confirm the local print service is running.
  • Save and test with a known order.
  • Temporarily disable automatic printing.
  • Read the error shown by NOTIWOO.

Receipt content or alignment is wrong​

Review top margin, header/footer, optional blocks, paper width, taxes, and fees.

Too many copies print​

Check NOTIWOO copy count and the printer's own duplication setting.

Currency or language is wrong​

Match USD/COP to WooCommerce. Use ES / EN in the header; sign out and choose the language at sign-in if it remains stuck.

Catalog changes are missing​

Refresh, clear search/filters/pagination, allow synchronization to finish, and verify the operation in WooCommerce.

Statistics do not match​

Use the same range, time zone, currency, and statuses. Remember that each card has its own range.

The maintenance screen remains​

Reload once after service is restored. If it continues, send the time and a screenshot to support.

What to send support​

Page, action, time, order ID without unnecessary personal data, visible error, browser, and system. Never send passwords, codes, keys, or customer addresses.

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