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Version: 1.0.5

Troubleshooting

A list of the most common problems and how to solve them on your own. If none of these works, email us at support@notiwoo.com.

I can't sign in​

  • Check that the email is spelled correctly (no leading or trailing spaces).
  • Make sure Caps Lock is off.
  • If you see "Incorrect email or password", try to reset your password.
  • Verify that the email you typed exists in the system. If you see "The email does not exist", contact your administrator.
  • If you see Expired link, request the email again. Links are single-use and expire within a few hours.

I'm not getting order alerts​

  • Check that NOTIWOO is open on some tab.
  • Confirm your internet connection.
  • Make sure the browser hasn't muted the tab.
  • Verify that the license key is correct and valid (Settings → License key).
  • Place a test order in your WooCommerce to verify.

The notification doesn't make a sound​

  • Turn up the device volume.
  • Make sure the sound selected in Settings isn't "none".
  • Some browsers mute audio until you interact with the tab; click anywhere in NOTIWOO once after opening it.

The printer doesn't print​

If you see "An error occurred while printing":

  • Make sure the printer is on, has paper and is connected.
  • Check that the Name, Type and Port in Settings match your operating system's exactly.
  • Close any other app that might be using the printer.
  • Print a test page from the operating system: if it fails too, the issue isn't NOTIWOO.

The receipt is misaligned or incomplete​

  • Adjust the Top margin in Settings → Printer.
  • Review the header and footer: if they're long, they take more space than you'd think.
  • Disable the fields you don't need (subtotal, discount, taxes, fees…) to shorten the ticket.
  • If amounts are missing (taxes, fees), check that the matching toggles are on.

The same order is printed twice​

You have NOTIWOO open on more than one device and automatic printing is active on several. Keep automatic printing enabled on only one device and use Number of copies if you need more than one receipt on the same machine.

Amounts show the wrong currency​

  • Change the currency in Settings → Currency selection.
  • Make sure it matches the currency of your WooCommerce store.

Language doesn't change​

  • Change the language from the top-bar selector or from Settings → Language selection.
  • If only one screen changes, reload the page (F5).

I don't see a product / category / extra I just created​

  • Review the screen filters (status, category, search) — they may be excluding it.
  • Click Clear filters and search again.
  • If you just created it, refresh the screen.

I can't delete a category​

Categories can be deleted even if they have assigned products — the products are left uncategorized but not deleted. If you can't delete one, refresh the screen and try again.

A coupon doesn't apply to the cart​

Check, inside the coupon detail:

  • It's active and hasn't expired.
  • The cart minimum amount is met.
  • The total usage limit and per-customer limit are not exceeded.
  • If marked as Individual use only, it can't be combined with other coupons.

Statistics don't match WooCommerce​

  • Check the date range filter on each card — each card is independent.
  • See if you're including or excluding statuses like Cancelled and Failed.
  • Refresh the screen in case a cached calculation is still showing.

NOTIWOO is slow​

  • Close tabs and apps you're not using.
  • Check your internet speed.
  • If you work with thousands of orders, use the date filters to avoid loading everything at once.

The maintenance screen stays longer than expected​

  • Wait a few minutes: the screen refreshes on its own when the service comes back.
  • If it lasts more than 10 minutes, contact support@notiwoo.com.

The session signs me out on its own​

You see "Authentication session missing!": sign in again. If it keeps happening:

  • Check the browser allows cookies for app.notiwoo.com.
  • Avoid incognito mode during work hours: cookies are cleared on close.

What to include when contacting support​

When you email support@notiwoo.com, include:

  • What you were trying to do and what happened.
  • The order ID affected, if any.
  • A screenshot of the error.
  • Browser and operating system.
  • If it's a printing issue: printer brand and model.

The more context, the faster the fix.

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