Frequently asked questions
Account and sign-in
Why is a code required after my password?
The email code is required for every account and protects access when a password is exposed.
Why do I sometimes enter two codes?
The email code comes first. If an authenticator app is enabled, NOTIWOO then asks for its TOTP code.
Where do I change the password?
Use Forgot your password? on the sign-in screen. Profile does not include password changes.
Where do I change language or theme?
On the sign-in screen and in the admin header.
Orders
What is the difference between Table and Kanban?
Table is best for comparison, sorting, and pagination. Kanban groups cards by status. Both use the same orders and filters.
Why can I not find an old order?
The operations workspace loads the 200 most recent events. Use WooCommerce for older orders.
Can any order move to any status?
No. Each order offers its next valid action. The new workflow separates acceptance, preparation, delivery and sale closure. See Orders; historical orders retain their previous actions.
What does search cover?
Order, customer, phone, and product. Filters add status, Pickup/Delivery, payment, dates, and totals.
A status change rolled back
WooCommerce rejected it. Read the notice and check connectivity, permissions, and the transition before trying again.
Catalog and growth
Do changes affect WooCommerce?
Yes. Create, edit, and delete actions target the connected store.
Why is a product missing its image?
NOTIWOO uses a placeholder when WooCommerce does not return a valid image.
Can customers be edited here?
The Customers page is read-only. Edit or create customers in WooCommerce.
Settings and printing
Where is the license key?
The current UI has no editable license-key field. That instruction belongs to a historical version.
Does changing currency convert values?
No. It controls symbol and formatting only.
Can I choose receipt fields and copies?
Yes. Printer settings cover billing, delivery, order, totals, and copy count.
WhatsApp
Why didn't a customer get the WhatsApp update?
Open the order detail and check WhatsApp messages. The most common reason is that the customer did not check the WhatsApp box at checkout. It can also be a disabled update, an opt-out, or an exhausted quota. See WhatsApp notifications.
Can I reply to customers in the WhatsApp chat?
No. The Notiwoo number only sends updates. If a customer replies, they get an automatic message pointing them to your store's contact phone.
Statistics
Do all charts use the same range?
Yes. The selected period is shared across dashboard cards; exports correspond to each card.
What is exported?
A CSV containing the selected card's visible data, labels, and range.
Why does it differ from WooCommerce?
Compare period, time zone, currency and sales criteria. A Completed order does not automatically equal a Finalized sale.
Support
Email support@notiwoo.com with page, time, order ID, browser, and visible message. Never send passwords or codes.