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Privacy

This page explains the data involved in documented features. It does not replace the merchant's privacy policy or the terms of the contracted service.

Documentation and screenshots​

The documentation site is static. Its hosting provider may record technical access data. Screenshots in this edition use fictional data and do not show real customer accounts.

Team, orders and location​

Role-based access limits available sections and actions. Orders contain information needed to serve customers; share screenshots and exports only with authorized staff.

Couriers must consent to tracking and authorize browser location access. Sessions send points approximately every twenty seconds and last up to four hours. Couriers can stop a session; administrators can disable station tracking. Public pages show approximate location during delivery and avoid exposing the customer's phone and address.

Tracking links contain a private code. Anyone receiving a link can view its information: do not post it publicly or include it in support screenshots.

WhatsApp​

Updates are sent from Notiwoo's central number on behalf of the store, and only to people who gave consent: customers through the checkout checkbox (optional and unchecked), and couriers from Employees. They use the phone number and the order data needed for the update: store name, order number, courier name, cancellation reason, customer notes, or delivery address.

  • Opting out with BAJA or STOP applies to every store that uses Notiwoo and stays in place even if the box is checked again.
  • The app history shows only the last four digits of the phone number.
  • Phone numbers and message content are deleted after 30 days. Opt-outs and the minimum data needed to prevent duplicates are kept.
  • Messages customers write to the chat are not shown to the store; they are only used to record opt-outs and send the automatic reply.

Courier messaging consent is managed separately from GPS permission.

NotiChat and providers​

Queries may send the selected provider text and business data needed to answer. Conversations, reports and memories may retain information supplied by the team. Do not enter passwords, keys, payment information or unnecessary personal data.

Gemini terms distinguish unpaid and paid services: unpaid services may use inputs and responses to improve products, with exceptions depending on region and billing. Review the Gemini API terms applicable to the station before using sensitive data.

Review and remove memories no longer needed using the available controls. AI proposals require human review before confirmation.

Questions​

For information about processing account data, contact support@notiwoo.com. Avoid including credentials or private links in the initial message.

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