Skip to main content
Version: Next

Troubleshooting

A list of the most common problems and how to solve them on your own. If none of these work, write to soporte@notiwoo.com.

I can't sign in​

  • Check the email is spelled correctly (no leading or trailing spaces).
  • Make sure Caps Lock is off.
  • If you see "Invalid email or password", try resetting your password.
  • Make sure the email you typed exists in the system. If you see "The email does not exist in the system", contact your administrator.
  • If you see "Expired link", request the reset email again.

I'm not getting order alerts​

  • Make sure NOTIWOO is open in some tab.
  • Confirm your Internet connection.
  • Check that the browser hasn't muted the NOTIWOO tab.
  • Check that the license key is correct and valid (Settings → License key).
  • Place a test order in WooCommerce to verify.

The notification sound isn't playing​

  • Turn up your device volume.
  • Make sure the sound selected in Settings isn't "none".
  • Some browsers mute audio until you interact with the tab; click anywhere on NOTIWOO once after opening it.

The printer isn't printing​

If you see "An error occurred while printing":

  • Make sure the printer is on, has paper and is connected.
  • Verify Name, Type and Port in Settings match your operating system exactly.
  • Close other applications that might be using the printer.
  • Print a test page from your OS: if that doesn't work either, the issue is not in NOTIWOO.

The receipt prints misaligned​

  • Adjust the Top margin in Receipt settings.
  • Review header and footer length: if they're long, they take more space than it looks.
  • Turn off fields you don't need (subtotal, discount, etc.) to shorten the ticket.

I see the wrong currency​

  • Change the currency in Settings → Currency.
  • Make sure it matches your WooCommerce store currency.

Language doesn't change​

  • Switch the language from the top bar or from Settings → Language.
  • If it only changes on one screen, reload the page (F5).

NOTIWOO feels slow​

  • Close tabs and apps you're not using.
  • Check your Internet connection speed.
  • If you have thousands of orders, use the date filters so you don't load everything at once.

My session keeps logging out​

If you see "Authentication session missing!", sign in again. If it happens often, check that the browser allows cookies for app.notiwoo.com.

Last updated on