Best practices

Small habits that make the difference between using NOTIWOO and really getting value out of it.

Before starting your shift

• Make sure NOTIWOO is open and your session is active.
• Turn up the device volume and test the notification sound.
• Verify the printer is on, has paper and that automatic printing is enabled only on the device that prints.
• Glance at Orders to make sure nothing from the previous shift is pending.

During the shift

• Move every order to processing as it comes in: marking it Processing as you start preparing it avoids confusion when several orders are running at once.
• Use the internal order note for non-obvious details: pickup time, allergies confirmed by phone, delivery instructions.
• Don't open NOTIWOO on too many tabs: one tab per station is enough.
• Don't cancel by accident: if you're unsure, leave the order On hold and check with the right person.

Multi-station

If you work with several devices (kitchen, bar, register, courier):

• Only one device prints: keep automatic printing active only on the one with the printer. If you need two copies on the same machine, use Number of copies in the printer settings.
• Increase the number of copies if you need one ticket for the kitchen and another for the floor.
• Each employee with their own account whenever possible: it makes audit trails easier.
• Agree on a color or prefix code for the internal note (e.g. prefix 🍳 for kitchen notes, 🛵 for courier notes).

Weekly routine

• Review Statistics:
  • New peak hours? Reinforce staff.
  • Any top-5 product worth a special promotion?
  • Is the cancellation rate rising? Investigate causes (stock, payment, delays).
• Clean up expired coupons you no longer use.
• Look at inactive customers: they're an opportunity for a campaign.
• Export the sales CSV and keep it as a historical backup.

Monthly routine

• Keep the category tree tidy and free of duplicates.
• Audit duplicate extras ("Extra cheese" vs "Cheese extra").
• Confirm the active tags reflect your current campaigns.
• Check that the license key is still valid.

When something fails

1. Reproduce the problem once more to rule out a one-off.
2. Note down what happened, when and on which screen.
3. Check Troubleshooting: it covers the common failures.
4. If nothing works, email support@notiwoo.com with:
   • The order ID affected (if any).
   • A screenshot of the error.
   • Browser and operating system you use.
   • Mark it as urgent in the subject if applicable.

Key habit

Spend 5 minutes at the end of your shift glancing at Orders and Statistics. It's the best way to spot trends and close the day calmly.